Privacy Policy

02Information we collect

We collect only what we need to answer you and to deliver the service you ask for:

• Contact details you give us: name, email address, phone number, company name and the content of your message.
• Documents and details needed for a service you engage us for, such as passport and visa copies, Emirates ID, trade licence, shareholder details, addresses and financial or banking information.
• Records of our dealings with you: quotations, invoices, payments and correspondence.
• Technical data when you visit the website: IP address, browser and device type, pages viewed and the time of the visit.

03How we use your information

We use personal information to:

• Reply to your enquiry and prepare a quotation.
• Deliver the services you engage us for, including applications to government authorities, free zones and banks.
• Meet our legal obligations, including anti-money-laundering and know-your-customer checks and record keeping.
• Keep the website secure and understand how it is used.
• Tell you about related services, where you have asked for this or the law allows it. You can opt out at any time.

04Who we share it with

We do not sell personal information. We share it only where the service or the law requires it:

• Government authorities, free zones, banks and other institutions that process the application you have asked us to make.
• Service providers who work for us, such as IT, hosting, software and courier providers, under a duty of confidentiality.
• Technology partners, when you ask us for a software product or technology service that they supply.
• Professional advisers, auditors and authorities, where the law requires it.

05Cookies and analytics

This website does not use advertising cookies. We use privacy-friendly analytics that count visits without cookies and without identifying you.

Some pages load resources, such as security services and fonts, from third parties including Cloudflare and Google. Like any website, those providers receive your IP address when your browser requests the resource.

06How long we keep it

We keep enquiry details for as long as needed to reply and follow up. We keep client files and accounting records for the periods required by UAE law, then delete them or make them anonymous.

07Security and transfers

We use technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system can be guaranteed to be completely secure.

Some of our service providers are located outside the UAE. Where information is transferred abroad, we take steps to protect it in line with applicable law.

08Your rights

Subject to applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask us to give you a copy of your personal information, correct it, delete it, restrict or stop its use, or withdraw a consent you have given.

To make a request, contact us using the details below. We may need to confirm your identity before we act, and some information must be kept where the law requires it.

09Changes and contact

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

Questions or requests about your personal information: [email protected], +971 55 477 6670, or by post to 818 ParkLane Tower, Business Bay, Dubai, UAE.